IT service management tools

Be Your Best Self.

Transformation occurs, when desire become reality. If your goal is to bring your business to the highest level of efficiency, reliability and process traceability, you came to the right place.

Information process and service optimizations We have rich experience and technological development ability in providing excellent process optimization for small and large companies. Read about how we can help you too. open_in_new are at the core of our work – from most simple to highly complex projects, from initialization to maintenance. Our solutions ensure process improvements on all levels of your organisation. Our services provide fast, traceable data flows and transparent reports which are beneficial to management in making key business decisions.

We use two leading tools for information process optimizations: ServiceNow and BMC Remedy.
Which tool best suits your company depends on your data storage needs and process flows. We are here to advise you in that decision, so you have the best tool to match the unique demands of your business.

Consider This.


ServiceNow is a modern and highly flexible modular cloud-based solution, well suited for a fast-paced establishment and updating, optimizing, and automating an organisations’ information processes.
Key benefits:

  • Designed to save a significant amount of time in work-processes.
  • Completely mobile-ready.
  • Cloud-based.
  • Reports on individual processes and changes in real time and on all mobile devices.
  • Helpful to both those who are involved in a single process, and management, which needs reports on claims, changes and status of each process.
  • Highly useful for HR processes.

BMC Remedy

BMC Remedy is a well-known player in the field of information process optimizations. A stable and ever improving tool, it is mostly used in organisations who want to keep data in their own environment, but need a broad space for adjustments, especially in regard to ITSM applications (asset management, incident management, problem management).
Key benefits:

  • Cost reducting: BMC Remedy is a comprehensive solution, it optimizes processes on many levels, which results in noticeable cost savings in analysis executions, problem solving and reporting.
  • Problem solving: BMC Remedy takes into account the contexts of emerging problems; their resolution is therefore being conducted effectively. It allows for automatic and proactive change detection and execution of impact analyses.
  • Time saving: the tool makes your helpdesk services easier, and your call center less overloaded.
  • Prioritizing: BMC lets the employees and managers an insight into the priority-list.
  • Reporting: While changes and activities can be monitored, the BMC Remedy tool presents you with 90 out-of-the-box reports, so that you can quickly do an overview of your processes. You can also create custom reports and functional data presentations.

Come visit us!

Be yourself, but allow us to help you become your best. Send us an inquiry, so that we can start to optimize your digital business processes together.

I agree that the sales department of Ascaldere d.o.o. use my information to answer my question or comment I am forwarding to you through this form. *

Legal notice