IT platforms for
Customer Service Management  - Workshop

How to use modern IT platforms for the digitization of CS business processes.

LOCATION

Online meeting

COSTS

€290

DURATION

2 hours

DATE

On demand

SCHEDULE WORKSHOP

WHY THE IT PLATFORM IS IMPORTANT

Customer experience is the impression you leave with your customer, resulting in how they think of your brand, across every stage and multiple touch points of the customer journey (before and after purchase).

It's important to ensure a positive CX so customers build brand loyalty and affinity, evangelize your product or service, refer them to their friends, and give you positive customer reviews that will help your business retain revenue and earn new customers.

Unlike product features and benefits, customer experience will become the ultimate differentiator in the digital future to stand out from the competition.

Consequently, customer service management departments have to be the pioneers in modern customer experience by digitization the touch points of more and more business processes.

Choosing an appropriate IT platform and the possibility to adapt it to your and your customer needs is the most important step in digitizing the user experience.

WORKSHOP OVERVIEW

This is a 2 hours online workshop tailored to your needs, led by XYZ, Chief Technical Consultant at Ascaldera. The workshop has a single goal: to give you our hands-on project experiences with IT platforms such as ServiceNow, Remedy and Odoo.

Our experience shall help you to select the right IT platform for your needs but also to identify the capabilities and limitations of your existing service platform.

WHO IS THE WORKSHOP FOR

This workshop is tailored to Customer Services departments that want to make informed decisions about the selection and adaptation of their service platform.

GAINS FROM THE WORKSHOP

  • Hands-on experience from a vendor independent service company.
  • Real examples of business processes Ascaldera has digitized on behalf of our clients.
  • Follow-up with additional info and resources after the workshop.

WHO SHALL ATTEND

This workshop is beneficial for people involved in digitizing customer service processes, especially when it comes to customer experience and user experience, including:


- Head of Customer Service
- Chief Digital Officer

WHATS NEXT AFTER THIS WORKSHOP

The logical next step for you is to implement and/or adapt your IP platform for your CS business processes. With the findings from this workshop you can do this on your own, but we can also support you with the details and ultimately become your trusted IT partner to implement, migrate and maintain your service platform of choice.

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ABOUT ANDREJ KAJZER

Andrej Kajzer is a passionate consultant/engineer with a strong focus on digitize customer service management processes. Andrej can consult you on technical topics but also on business topics in the content of customer service management.

SCHEDULE YOUR WORKSHOP DATE

We help customer service organizations to master the challenges of digitization their business processes.